Production time varies greatly depending on the item and the artisan’s workload, so they cannot provide us with a specific date. Some products restock within a few weeks, while others may take 2–3 months. 

Many of our products come from niche workshops and small-scale kilns with select teams of highly skilled artisans. With expertise honed over decades, these artists put the utmost care into their work so that every detail meets the highest standards. 

To maintain superior quality, their work cannot be rushed. We appreciate your understanding of their process and value of their craftsmanship.

To ensure you don't miss out, we recommend preordering your desired items. We do not offer a wait list.

If your order includes both in-stock and preordered items, your entire order will ship once the preordered items arrive at the warehouse. 

Please contact us at support@jocgoods.com if you have any questions or need your in-stock products sooner (additional shipping charges may apply).

We accept a variety of payments including PayPal, Apple Pay, Google Pay, MasterCard, Visa, American Express, and Shop Pay.

Please note that JOC Goods is a Japan-based company. If your credit card company charges a foreign transaction fee for international purchases, we are unable to refund this fee. However, many credit cards do not charge foreign transaction fees, so you may want to check for available options.

We also accept JOC Goods gift card payments except for preorder items.

You can cancel an item or your order before it’s packed and processed for shipment.

You will receive email updates from order confirmation to delivery, so you're aware of the current status of your order.

If you need to modify or cancel your order, please contact us at support@jocgoods.com with your request. We will typically respond within 1–2 business days.

We ship worldwide from Tokyo, Japan.

For U.S. orders, we offer a flat shipping rate of USD $25, with free shipping on orders over USD $250.

For other international destinations, shipping rates will be comparable to the U.S., but will vary based on your location.

If you have any questions, please feel free to contact us at support@jocgoods.com.

Delivery times vary based on your location. After your order is confirmed, it typically takes 3–5 business days for dispatch from our warehouse. You’ll receive detailed shipping information in your confirmation email. The estimated shipping transit time is also 3–5 business days, depending on your location.

We ship via Fedex and EMS.

We are unable to ship to P.O. Boxes due to FedEx’s policy. FedEx only delivers to P.O. Boxes through its Ground Economy service, while all of our shipments are sent via air freight. Additionally, FedEx cannot deliver to U.S. military post office addresses, including APO and FPO locations.

We hope you are delighted with your purchase. However, if you are not completely satisfied, you may return your items within 30 days of receiving your order. Refunds will be issued to your original method of payment.

To be eligible for a return, items must be unused, unwashed, and in the same condition as when you received them, including the original packaging. Please note that the buyer is responsible for return shipping costs.

Sale items are considered final sale and cannot be returned. 

JOC stands for Just One Cookbook, a Japanese recipe website, established in 2011 by JOC Goods cofounder, Namiko Hirasawa Chen. 

You can read more about in our About page.

You can reach out to us through our contact page. We're here and happy to assist you!